HumansXDocumentation Center 日本語Website ↗
FAQ

Frequently asked questions

Answers to the questions customers ask most often. If you cannot find your answer, please contact us.

Purchasing, warranty & support

Can we purchase as a domestic transaction in Japan? What documents are provided?

HumansX Co., Ltd., a Japanese corporation, issues quotations, order acknowledgements, delivery notes and invoices in JPY. Shipping, customs, duties and domestic delivery are all handled by us, so the purchase can be processed as domestic procurement. We can also provide our authorized distributor certificate.

What are the payment terms?

For universities and research institutes, we deliver after receiving your purchase order and accept bank transfer after inspection (no prepayment). Purchase orders via e-contract services are also supported. For corporate customers, please contact us.

What are the price and lead time?

They depend on the configuration, quantity and timing. Please reach us through the contact form; we will propose the best configuration and send a quotation.

What is the warranty period and who handles repairs?

Wuji Hand 2 and Wuji Glove are covered for one year from delivery. Other products follow the terms of your contract. HumansX handles warranty repairs and all communication with the manufacturer. If you have a problem, please send us photos or videos of the symptom and any error messages.

Can we see a demo or borrow an evaluation unit?

Online demos and videos are always available. Availability of hands-on evaluation or demo units depends on the product and timing. For products with a high risk of damage, such as multi-finger hands, we may suggest evaluating with a small purchase after discussing your use case and required specifications. Please contact us.

Can we buy through a trading company or reseller?

Yes. Let us know if you have a preferred reseller. We are also looking for sales partners.

Is technical support available in Japanese?

Yes. HumansX supports you in Japanese by email and online, from pre-purchase consultation to setup, software usage and troubleshooting. On-site setup and engineering support are quoted separately depending on the scope.

Where can we get CAD data and SDKs?

Public materials and software are available in the Download Center. For request-only materials such as full CAD and drawing sets, please use the document request form. After review, we email you a download link valid for 7 days.

Wuji Hand 2Product docs →

What is Wuji Hand 2?

A 20-DoF dexterous robotic hand with direct drive on every joint, developed by Wuji Technology. With no tendons or wires, it avoids failures from stretching or breakage, reproduces thumb opposition and finger abduction, and performs delicate pinching, twisting and pressing. HumansX is the authorized distributor in Japan.

What are the key specifications?

20 axes controlled simultaneously at 1000 Hz, fingertip peak force of 12 N or more, more than 4 open/close cycles per second and joint backlash below 1°. Size is about 180 × 80 × 40 mm and weight about 800 g. See the specifications.

Can we buy a single hand?

Yes. You can order a single hand, and multiple right-only or left-only units are also possible.

Which version will be delivered?

The current latest version (Wuji Hand 2.2). For differences between versions, see version identification.

What are the power and communication specifications?

Power is 11–13 V DC (12 V nominal), rated 200 W or more; a 12 V 20 A adapter and an XT30 extension cable are included. Communication is Ethernet over RJ45 (100BASE-TX) with fixed IPs (left 192.168.1.110, right 192.168.1.111). See electrical and network integration.

Which development environments are supported?

Native Python / C SDKs, a CLI and ROS 2. The SDK supports Linux and Apple silicon Macs, and the samples use Python 3.10 or later. URDF / MJCF / USD simulation models are provided for MuJoCo and Isaac Sim.

Can it be mounted on a robot arm?

Yes. Besides the standard wrist flange, an adapter mount and adapter flange are included. To make your own adapter, use the palm interface STEP data and A3 drawing (in wuji-description). For mounting on the dual-arm system, see this guide.

Can it be used for teleoperation and data collection?

Yes. Combined with the Wuji Glove, it mirrors human hand motion in real time and lets you collect demonstration data for imitation learning. See Teleoperate Hand 2 with the Glove.

Will an upgrade be available when a tactile version is released?

The manufacturer is considering an upgrade option for existing users. HumansX will inform you once the details are confirmed.

Wuji GloveProduct docs →

What is the Wuji Glove?

A data glove that records fingertip position, orientation and whole-hand motion with electromagnetic (EMF) tracking, while measuring contact distribution with 526 tactile sensing points from palm to finger pads. Developed by Wuji Technology and sold and supported in Japan by HumansX.

What is the measurement performance?

Finger motion: 6-DoF per finger via EMF tracking, fingertip position accuracy ≤ 2 mm (RMS), orientation < 5° (RMS). Tactile: 0–20 N range, 0.1 N resolution, 4 mm spatial resolution. Output at 120 Hz with ≤ 10 ms latency from motion to data (wired).

Can we buy only one hand?

The Wuji Glove is sold as a left/right pair. If you need two right-hand gloves, please order two pairs.

Are there extra costs for software or licenses?

No. Wuji Studio (visualization and recording), the Python SDK / CLI and ROS 2 packages are all free, with no license or annual fees. Updates are also free.

What do we need to prepare?

One PC (with a commercially available USB–LAN adapter if it has no Ethernet port) and a USB Type-C (5 V / 1 A) power source such as a PC USB port or USB power adapter. The SDK supports Linux and Apple silicon Macs.

What is in the box?

The glove, a data acquisition board with armband, a USB-C to Ethernet power adapter, a USB-C to USB-C cable, a USB-A to USB-C cable and an Ethernet cable.

Can it be used with trackers such as VIVE?

Yes. Under the cover of the EMF transmitter module on the back of the glove is a mounting plate where a tracker can be attached via an adapter (STEP data is in the technical docs). Because tracking is electromagnetic, keep metal and strong magnetic materials at least 3 cm from the receivers. For the HTC VIVE Tracker 3.0, see the illustrated guide.

Can it be used without a robot hand?

Yes. It records finger positions, orientations, hand joint angles and touch on its own, so you can collect human hand motion data without a robot. Use Wuji Studio or the Python SDK to record and review data.

How do we choose between Wuji Glove and LITCHI T1 Pro?

Choose Wuji Glove if tactile accuracy and teleoperation of Wuji Hand 2 matter most; choose LITCHI T1 Pro for wireless, camera-synchronized motion capture at real work sites.

Dual-arm data collection systemProduct docs →

What is the configuration?

Two 7-DoF force-controlled arms (Marvin Pro), two Wuji Hand 2, five head and wrist cameras, an NVIDIA Jetson AGX Orin and a frame, teleoperated with Wuji Gloves and a VR headset. It is delivered assembled and calibrated. The number of cameras and the end effector (gripper configuration) can be changed.

What space and power are required?

The unit is 760 × 760 × 1,400 mm and about 100 kg, powered from mains (no battery). Install it indoors at 0–45 °C and 20–80% humidity without condensation. See site requirements and unpacking.

Which data formats are supported?

HDF5, RLDS, ROS bag and LeRobot (v3.0). Arms, hands and five camera streams are recorded on the same timeline and can be reviewed in Rerun.

How is it teleoperated?

Wearing a VR headset that shows the robot head camera, the operator moves the arms with controllers and the fingers with Wuji Gloves. In the multi-finger hand configuration, the enable action is assigned to a USB foot pedal. See from unboxing to your first data collection.

What is the arm payload?

6 kg (M6) or 5 kg (M6 Lite) per arm, with ±0.03 mm repeatability and force repeatability of 0.15 N or better.

Can we control it with our own algorithms?

Yes. A motion control SDK (Python / C++) and PC software (Windows / Ubuntu) provide position, impedance and force control, 1 kHz real-time feedback, kinematics and trajectory planning. The teleoperation system runs as ROS 2 nodes.

Can we swap between grippers and hands?

Yes. After swapping, return to home and run tool (payload) identification to update mass, center of mass and inertia; this affects impedance and force control accuracy.

LITCHI T1 / EGOProduct docs →

What is the difference between T1 and T1 Pro?

T1 records hand motion with IMUs and has no tactile sensors. T1 Pro is a wireless IMU glove with full-palm tactile sensing (368 points, 30–1500 g, 200 Hz) and 11 IMUs with static orientation accuracy of 0.05° or better. Without magnetic sensors, it measures reliably near motors and high-current equipment.

What can a single T1 Pro record?

Finger joints, 3D pose and synchronized two-hand motion from 11 IMUs, plus 368-point full-palm tactile data at the same time. Combined with the head-mounted LITCHI EGO, first-person video and depth are captured on the same timeline.

Can EGO be used on its own?

Yes. EGO alone records synchronized first-person RGB video, depth, IMU and audio. If you also need hand joints or touch, we recommend combining it with T1 Pro.

What can T1 Pro and EGO do together?

First-person video, depth and inertial data plus glove hand motion and touch, all on the same timeline with < 1 ms sync error. With the first-person camera, 3D pose of 21 hand joints can be estimated, building multimodal data for imitation learning or VLA with minimal post-processing.

In what format is EGO data output?

Video as MP4, timestamps as PTS CSV, inertial data as IMU CSV and audio as audio files, saved automatically per session. Data can be retrieved over USB or wirelessly.

Is it a subscription?

No, all products are one-time purchases with no limits on recording time or count.

Data collection serviceProduct docs →

What does the data collection service include?

HumansX engineers come to your site and handle equipment setup, recording, data preparation such as cross-sensor timestamp synchronization and annotation, and quality checks. Pricing is quoted individually based on recording hours, number of operators and sites.

Which devices are used?

Either Wuji Glove or the LITCHI series (T1 / EGO). We propose the best configuration for your use case.

Can we purchase existing datasets?

Yes. We can provide real-world task data recorded and curated by our partners (over 1,000 hours in total). Tell us the task types and formats you need.

Can we get sample data?

We can show samples by screen share during a meeting. Data itself is provided after signing an NDA covering evaluation-only use.

BXI Elf3Product docs →

What is BXI Elf3?

A highly dynamic humanoid with 31 DoF, standing 145 cm. Suited to R&D and demonstrations, it walks, runs, jumps and dances on real hardware.

What are the key specifications?

About 38 kg, top speed of 4 m/s or more, 150 N·m peak knee torque and a whole-body control loop above 1000 Hz.

Can it be used for research and development?

Yes. HumansX provides development resources including a ROS 2 control framework, URDF models and reinforcement learning examples for motion control research and real-robot validation.

Can we get CAD data?

Yes. Outline drawings, CAD data (STEP) and joint module drawings are provided on request via the document request form.

Is customization or ODM available?

Yes. We support customization of exterior, sensors and compute units, as well as productization under your brand.

UX052 & custom developmentProduct docs →

What is UX052?

A compact robot base developed in-house by HumansX for wheeled humanoids and autonomous mobile robots. Mount a humanoid torso, dual-arm robot or cobot to build a complete autonomous mobile robot.

What are the main specifications?

W555 × D480 × H348 mm, 90 kg rated payload, 1.2 m/s top speed and ±5 cm positioning accuracy. A 24 V 30 Ah LiFePO4 battery gives 7+ hours at rated load. Laser SLAM with two LiDARs, obstacle avoidance and auto charging are standard.

Can you develop a robot to our specifications?

Yes. We handle exterior design, mechanics, control and prototyping end to end. Prototypes start from a single unit, and building on UX052 shortens development time.

Education kits

Do we need a separate Ubuntu PC?

No. The RAI series comes with Ubuntu / ROS 2 preinstalled on its control board. RAI-P4 includes a 13-inch display, keyboard and mouse.

What is the difference between RAI-P4 and RAI-M4?

RAI-P4 is a desktop robot arm training kit for Linux, ROS 2, arm control, vision and LLM applications. RAI-M4 combines a mobile base and arm for mapping, autonomous navigation and grasping. Beginners usually start with P4.

Can we operate it remotely from our own PC?

Yes, via SSH or remote desktop. Wi-Fi is supported and a router is included. Configurations without the display are also available.

Are Japanese teaching materials available?

Yes. Online manuals for each kit are published in this knowledge base (in Japanese), covering setup, machine vision, ASR / LLM / TTS and arm control, with email and online support.

No matching questions. Try another keyword or contact us.

Still need help?

HumansX engineers are happy to support you.